Policies and Guarantees
MasterCard or Visa are the most common forms of payment.
Net 30 Terms are available to select corporate clients. Please contact customer service for additional information or (Click here for a Printable Credit Application).
Prepayments by check should be made by Certified Bank check. Orders paid by other types of checks will not be shipped for a minimum of 10 days upon receipt of check. Wire transfers may be required for international shipments. Wire transfers incur a $50 Bank Handling Fee in addition to any charges assessed by your bank. Purchase orders specifying other terms must be approved in writing by an officer of Fibre Glast Developments Corporation.
All products except Vinyl Ester Resin are guaranteed to have a six-month shelf life from date of purchase when stored in unopened containers and at ambient temperatures. Vinyl Ester Resin has only a three-month guarantee.
Extra Charges - Handling & Certifications
Handling Only Charges: We will charge $10.00 handling for any orders shipped on the customer's freight account.
* Orders shipping internationally on customers'shipping accounts will incur a $20 handling fee. All international shipping accounts will be verified with the carrier for validity prior to shipment.
Material Certifications can be issued to your spec only if the spec is supplied prior to ordering and approved by an officer of Fibre Glast Developments Corporation. If additional product testing is required, there may be additional charges.
Hours of Operation
Our normal operating hours are Monday through Friday 8 am to 5 pm Eastern Time. We observe the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day. Should any of the above holidays fall on Saturday or Sunday, the preceding Friday or following Monday will be designated a holiday. The 24th of December will also be considered a holiday if it falls on a workday.
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.
- What information we may collect about you;
- How we will use the information we collect about you;
- Whether we will disclose your details to anyone else; and
- Your choices and rights regarding the personal information you have provided to us.
2. Information we may collect about you
We collect and process the following information which may include your personal data.
Your name, last name, email address, phone number, contact data, device's ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website.
3. Collecting, processing and using personal data
We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form or signing up to the Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services or you have given your prior consent.
4. Why we collect information about you - purpose of processing
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our website and products, and provide you with marketing information.
We periodically email our customers about new products and services, discounts, special promotions, or upcoming events. If you do not wish to receive such emails in the future, simply click the "unsubscribe" link on any promotional email you receive from us, or email, fax or call us with your request. Please note: In order to process your purchases, we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.
These companies are restricted from using your information in any manner other than in helping us to provide you with the products and services available from us. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
5. Cookies and Web Beacons
6. Log files
During every access of our website user data is transmitted by the respective Internet browser and stored in protocol files, the so-called server log files. The datasets stored here may contain such data as date and time of access, name website, IP address, referrer URL (original URL from which you arrived at the website), the amount of data transmitted, product and version information of the browser used.
7. Geo-location data
In case geo-location is opt-in by you, please be aware we may have access to your geo-location data as we collect and process IP address of all devices using our Services. Collecting and processing your geo-location data refers to mobile devices as well as computers.
8. Children personal data
We do not collect personal information from anyone under the age of 18. If you notice we collect and process personal data of anyone under this age, please contact us. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the websites or Services.
9. Data sharing
10. Data transmission
Your data is transmitted safely by using encryption. We secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.
11. Your rights
You have the following rights over the way your personal data are processed.
To make a request, please let us know by sending an email to email@example.com
- You have the right to request a copy of the personal information we process about you and to have any inaccuracies corrected.
- You can ask for supplying, correcting or deleting personal information held about you.
- You can ask us to restrict, stop processing, or to delete your personal data.
- You can withdraw your consent for data processing.
- Obtain a copy of your personal data, which you can use with another service provider
- Make a complaint to a Supervisory Authority.