Policies

Payment Methods

MasterCard or Visa are the most common forms of payment.

Net 30 Terms are available to select corporate clients (Click here for a Printable Credit Application).

Prepayments by check should be made by Certified Bank check. Orders paid by other types of checks will not be shipped for a minimum of 10 days upon receipt of check. Wire transfers may be required for international shipments. Wire transfers incur a $50 Bank Handling Fee in addition to any charges assessed by your bank. Purchase orders specifying other terms must be approved in writing by an officer of Fibre Glast Developments Corporation.

Product Guarantees

All products except Vinyl Ester Resin are guaranteed to have a six-month shelf life from date of purchase when stored in unopened containers and at ambient temperatures. Vinyl Ester Resin has only a three-month guarantee.

Extra Charges - Handling & Certifications

Handling Only Charges: We will charge $10.00 handling for any orders shipped on the customer’s freight account.

Product Certifications: Material Certifications can be issued to our spec under the following two conditions: If requested when ordering, there is a $5.00 charge per certification for all orders under $500.00. There is no charge for orders over $500.00. If requested after the product has shipped, there is a $25.00 charge per certification regardless of the order size. If retroactive certifications are requested more than 3 months after the product has shipped, there will be a $25.00 charge for each additional month.

Material Certifications can be issued to your spec only if the spec is supplied prior to ordering and approved by an officer of Fibre Glast Developments Corporation. If additional product testing is required, there may be additional charges.

Hours of Operation

Our normal operating hours are Monday through Friday 8 am to 8 pm Eastern Time. We observe the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day. Should any of the above holidays fall on Saturday or Sunday, the preceding Friday or following Monday will be designated a holiday. The 24th of December will also be considered a holiday if it falls on a workday.

Security

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.

Privacy Policy

We respect each consumer's opinion and choice regarding their privacy online and offline. The following policies disclose our information gathering and dissemination practices for our online fibreglast.com site and out Fibre Glast Developments print catalog.

If you have any questions regarding privacy issues after consulting this page, please contact us at:

Fibre Glast Developments Corporation
385 Carr Drive
Brookville, OH 45309
Customer Service: 1-800-821-3283 (8:00 AM to 8:00 PM ET)
Fax: 937-833-6555
marketing@fibreglast.com

What information is collected and how is it used when I visit fibreglast.com Online?

Our site automatically recognizes only the home server of visitors, not the personally identifiable e-mail address. We may use this information to help diagnose problems with our server and to administer our web site. In addition, we aggregate information on the pages that consumers access or visit and use the information to improve the content of our web pages.

Telephone calls may be recorded for training purposes.

What are "Cookies" and how are they used?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive.

We use cookies to record session information, such as items that consumers add to their shopping cart.

What information do you collect when I place an order, request a catalog or other information?

When placing an order for merchandise or for a catalog or general information, we request and collect as necessary you: e-mail address, name, street address, delivery address if different, City/State/Zip, telephone number and if needed, your credit card number and expiration date.

How will Fibre Glast Developments use the information I provide?

The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our website and products, and provide you with marketing information.

The information you supply to us is added to our customer database. You may receive periodic mailings from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailing from us, please contact us at the address, telephone numbers, fax number or email above and specify "Do Not Mail FIBREGLAST.COM Catalog" in your communication along with your exact name and address.

We occasionally make our customer list of postal addresses available to a select group of companies whose products you may find of interest. If you do not wish to receive mailings from other third party companies, please contact us at the address, telephone numbers, Fax number or e-mail above and specify "Do Not Rent Address to Third Party" in your communication along with your exact name and address.

We periodically email our customer list about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, simply click the "unsubscribe" link on any promotional email you receive from us, or email, fax or call us with your request.

Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.

In some instances, we may use third party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. However, under no circumstances will we share your credit card information or payment history.

These companies are restricted from using your information in any manner other than in helping us to provide you with the products and services available from us. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

How will my telephone number be used?

Fibre Glast Developments will contact you by telephone only in the event that the need arises to communicate with you directly regarding the processing of your order or inquiry. We will contact our business customers from time to time when we are running promotions that might be of interest to them.

On limited occasions, we may contact you to survey your shopping experience.

Telephone numbers are not shared with third parties.

How will my credit card number be used?

You credit card number and expiration is used to process your current transaction.

For your security and ours, we do not store credit card information on our online server.

Updates to our policy:

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to Opt-out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Security

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.