Policies and Guarantees
Payment Methods
MasterCard or Visa are the most common forms of payment.
Net 30 Terms are available to select corporate clients. Please contact customer service for additional information or (Click here for a Printable Credit Application).
Prepayments by check should be made by Certified Bank check. Orders paid by other types of checks will not be shipped for a minimum of 10 days upon receipt of check. Wire transfers may be required for international shipments. Wire transfers incur a $50 Bank Handling Fee in addition to any charges assessed by your bank. Purchase orders specifying other terms must be approved in writing by an officer of Fibre Glast Developments Corporation.
Product Guarantees
All products except Vinyl Ester Resin are guaranteed to have a six-month shelf life from date of purchase when stored in unopened containers and at ambient temperatures. Vinyl Ester Resin has only a three-month guarantee.
Extra Charges - Handling & Certifications
Handling Only Charges: We will charge $10.00 handling for any orders shipped on the customer's freight account.
* Orders shipping internationally on customers'shipping accounts will incur a $20 handling fee. All international shipping accounts will be verified with the carrier for validity prior to shipment.
Material Certifications can be issued to your spec only if the spec is supplied prior to ordering and approved by an officer of Fibre Glast Developments Corporation. If additional product testing is required, there may be additional charges.
Hours of Operation
Our normal operating hours are Monday through Friday 8 am to 5 pm Eastern Time. We observe the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day. Should any of the above holidays fall on Saturday or Sunday, the preceding Friday or following Monday will be designated a holiday. The 24th of December will also be considered a holiday if it falls on a workday.
Security
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have security measures in place in our physical facilities to protect against the loss, misuse or alteration of information under our control.
Privacy Policy
Privacy Policy Effective date: 12/30/20221. Introduction
The Privacy Policy ("Privacy Policy") applies to the use of the website and products provided by Fibre Glast Developments Corporation, LLC (hereinafter also referred as "we" or "us"). Our registered office is at 385 Carr Drive, Brookville Ohio 45309, registered phone number: 800-821-3283.
This Privacy Policy applies and has effect in respect of all services and other products, software, made available by us, as well as any other online features relating to the website and its content (the "Service(s)").
If you have any questions or comments about this Privacy Policy, please contact us at customerservice@fibreglast.com
We are committed to protecting and respecting your privacy. The Privacy Policy explains the basis on which personal information we collect from you will be processed by us or on our behalf. Where we decide the purpose or means for which personal data you supply through these Services is processed, we are the "controller". Where you decide the purpose or means for which personal data you supply through these Services is processed, you are the "controller". We will comply with proper and applicable data protection laws, including the General Data Protection Regulation 2016/679.
We encourage you to read this Privacy Policy carefully as it contains important information about the following:
- What information we may collect about you;
- How we will use the information we collect about you;
- Whether we will disclose your details to anyone else; and
- Your choices and rights regarding the personal information you have provided to us.
We may make changes to this Privacy Policy in the future. You should check this page from time to time to ensure you are aware of any changes. Where appropriate we may notify you of such changes.
2. Information we may collect about you
We collect and process the following information which may include your personal data.
Your name, last name, email address, phone number, contact data, device's ID, your user preferences as well as all the data (including personal data) you supply to us and information provided by you when using the Service or website.
3. Collecting, processing and using personal data
We only store and process your personal data when you have voluntarily supplied us with it such as by filling in a contact form or signing up to the Service. Your personal data will only be disclosed or otherwise transmitted if this is necessary to implement the contract, render our Services or you have given your prior consent.
Since we use Ring Central's Chat Services you may be interested in reviewing their privacy policy available at the following link: Security and Compliance | Contact Center Platform | NICE
4. Why we collect information about you - purpose of processing
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our website and products, and provide you with marketing information.
We periodically email our customers about new products and services, discounts, special promotions, or upcoming events. If you do not wish to receive such emails in the future, simply click the "unsubscribe" link on any promotional email you receive from us, or email, fax or call us with your request. Please note: In order to process your purchases, we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.
In some instances, we may use third-party companies to help us provide our products and services to you, to assist us in managing customer information, to fulfill promotions and to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies on our behalf. However, under no circumstances will we share your credit card information or payment history.
These companies are restricted from using your information in any manner other than in helping us to provide you with the products and services available from us. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
5. Cookies and Web Beacons
We use cookies to make the use of our website easier for you. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
6. Log files
During every access of our website user data is transmitted by the respective Internet browser and stored in protocol files, the so-called server log files. The datasets stored here may contain such data as date and time of access, name website, IP address, referrer URL (original URL from which you arrived at the website), the amount of data transmitted, product and version information of the browser used.
7. Geo-location data
In case geo-location is opt-in by you, please be aware we may have access to your geo-location data as we collect and process IP address of all devices using our Services. Collecting and processing your geo-location data refers to mobile devices as well as computers.
8. Children personal data
We do not collect personal information from anyone under the age of 18. If you notice we collect and process personal data of anyone under this age, please contact us. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through the websites or Services.
9. Data sharing
We will share your information (including personal data) with third-parties only in the ways that are described in this Privacy Policy. Personnel, suppliers or subcontractors: We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this Privacy Policy. However, this is on the basis that they do not make independent use of the information and have agreed to safeguard it. Required by law: In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and in order to establish, exercise or defend our legal rights.
10. Data transmission
Your data is transmitted safely by using encryption. We secure our website and other systems with technical and organizational measures against the loss, destruction, access, change or dissemination of your data by unauthorized persons.
11. Your rights
You have the following rights over the way your personal data are processed.
To make a request, please let us know by sending an email to customerservice@fibreglast.com
- You have the right to request a copy of the personal information we process about you and to have any inaccuracies corrected.
- You can ask for supplying, correcting or deleting personal information held about you.
- You can ask us to delete your personal data.
- You can opt out and withdraw your consent for data processing.
- Obtain a copy of your personal data, which you can use with another service provider
- Make a complaint to a Supervisory Authority.
This Privacy Policy may be updated from time to time. We encourage you to review this website for the latest information on our privacy practices. If there are any material changes to this Privacy Policy, you will be notified by posting a notice on the website. If you do not accept any changes made to this Privacy Policy, please discontinue the use of the website and the Services. This Privacy Policy has been created with the help of Privacy Policy Generator.