General Information
Payment Methods:
MasterCard or Visa are the most common forms of payment. Net 30 Terms are available to select corporate clients. Click here for a Printable Credit Application. Prepayments by check should be made by Certified Bank check. Orders paid by other types of checks will not be shipped for a minimum of 10 days upon receipt of check. Wire transfers may be required for international shipments. Wire transfers incur a $50 Bank Handling Fee in addition to any charges assessed by your bank. Purchase orders specifying other terms must be approved in writing by an officer of Fibre Glast Developments Corporation.
Refunds & Returns:
Customer is responsible for all outbound shipping charges resulting from items ordered in error. Items can only be returned in unopened containers or packages determined to be in saleable condition at the discretion of Fibre Glast Developments Corporation. All claims must be made within 14 days of receipt of merchandise; otherwise there will be 25% restocking charge.Under no circumstances will resins be accepted for return more than 30 days after the date of sale. No products may be returned more than 90 days after the date of sale. Notify our Customer Service Department for instructions and authorization. We will give you a Return Merchandise Authorization (RMA) number and request that all items be returned within 2 weeks of issuance of that number. Hazardous material can rarely be returned by UPS or FedEx after delivery. These carriers will only accept packages shipped by an authorized IATA certified shipper. Refused packages, however, will be returned to us at our expense. Customers wishing to return hazardous material ordered in error will be responsible for all freight charges incurred in the return. These charges are usually significant.
Product Guarantees:
All products except Vinyl Ester Resin are guaranteed to have a six-month shelf life from date of purchase when stored in unopened containers and at ambient temperatures. Vinyl Ester Resin has only a three-month guarantee.
Extra Charges - Handling & Certifications:
Handling Only Charges: We will charge $10.00 handling for any orders shipped on the customer’s freight account.
Product Certifications: Material Certifications can be issued to our spec under the following two conditions: If requested when ordering, there is a $5.00 charge per certification for all orders under $500.00. There is no charge for orders over $500.00. If requested after the product has shipped, there is a $25.00 charge per certification regardless of the order size. If retroactive certifications are requested more than 3 months after the product has shipped, there will be a $25.00 charge for each additional month.
Material Certifications can be issued to your spec only if the spec is supplied prior to ordering and approved by an officer of Fibre Glast Developments Corporation. If additional product testing is required, there may be additional charges.
Hours of Operation:
Our normal operating hours are Monday through Friday 8 am to 5 pm Eastern Time. We observe the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Day. Should any of the above holidays fall on Saturday or Sunday, the preceding Friday or following Monday will be designated a holiday. The 24th of December will also be considered a holiday if it falls on a workday.
Average Ground Shipping Transit Times:
The following maps display the average ground shipping transit times for our carriers. These times are not guaranteed and apply only to destinations within the continental United States.
Fedex Ground Average Transit Times
UPS Ground Average Transit Times
Shipping & Handling Charges
Standard ground shipping within the continental United States (additional hazard fees may apply)
Merchandise Total |
Shipping Charge |
| Under $50.00 |
$7.95 |
| $50.01 - $100.00 |
$9.95 |
| $100.01 - $250.00 |
$16.95 |
| $250.01 - $375.00 |
$29.95 |
| $375.01 - $500.00 |
$54.75 |
| $500.01 - $750.00 |
$64.75 |
| $750.01 - $1,000.00 |
$119.95 |
| $1,000.01 - $1,500.00 |
$159.95 |
| $1,500.01 - $2,000.00 |
$189.95 |
| $2,000.01 - $2,500.00 |
$249.95 |
| $2,500.01 - $3,000.00 |
$279.95 |
| $3,000.01 - $5,000.00 |
$309.95 |
| Over $5,000.00 |
$349.95 |
|
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