International Ordering Information


Ordering Instructions:
Place your order on our regular order form. Recognize that our standard shipping chart does not apply to international ordersl. We will quote your shipping charges by email and get your approval before we ship.
All of our prices are in U.S. dollars and no other currencies will be accepted.

Payment Terms:

MasterCard / Visa: Charges to your credit card will be make on the day that the order is shipped. However, we are unable to accept credit cards for most countries.

Wire Transfers: We will add $50.00 to any order as a wire transfer fee.

Letters of Credit: Letters of credit will only be negotiated for orders over $5000.00

Checks / Demand Drafts: Checks for international shipments will only be accepted if drawn on a United States Bank and payable in US dollars. Prepayments by check should be made by Certified Bank check. Orders paid by other types of checks will not be shipped for a minimum of 10 days upon receipt of check.

If you have any other questions regarding our policies or your order, please email us at customerservice@fibreglast.com

 Shipping Restrictions:
1. We are a fully authorized shipper of hazardous materials and we can ship anywhere in the world. However, some countries have internal restrictions on hazardous goods and may not allow them into the country. We will advise you of any foreseeable problems by email and obtain your approval before we ship your order.
2. Our shipping charges include insurance but do not include any fees or custom charges by your country. These are the customer’s responsibility and will not be added to your order.

Shipping Surcharges:
1. If we are responsible for shipping your materials, we will quote a freight price which includes all documentation. This is our preferred method of shipping and we will provide either door-to-door service or door-to-airport service . We will include this information in our quote.
2. If you wish to have your items shipped on your shipper account and there are no hazardous materials involved, there is a $50.00 International Handling Fee.
3. If you wish to have your items shipped on your shipper account and there are hazardous materials on your order, there is a $150.00 International Hazard Handling Fee.
4. If you wish to have your items shipped to a freight forwarder/consolidator and there are hazardous materials on your order, there is a $250.00 International Hazard/ Freight Forwarder Handling Fee.
5. If you wish to have your items shipped to a freight forwarder/consolidator and there are no hazardous materials on your order, there is a $150.00 International Hazard/ Freight Forwarder Handling Fee.
6. If we ship to a US address and are notified after shipment that the Freight Forwarder/Consolidator requires international shipping documents, fees are doubled.

Approved International Carriers:
In the event that you would like us to ship on your freight account (accepting the fees as described above) please be advised that we will only be able to ship by UPS, FedEx, DHL, Menlo or US Postal Service.